Workflow of the week- How to Automate JIRA ITIL-based and IT Service Management Processes

JIRA-Workflow

Though JIRA is “an issue and project tracker for teams building great software” (as defined by Atlasian), it is used by many IT groups to manage ITSM processes, such as incident management, change management, and problem management. One of the JIRA challenges in the context of ITSM is the efficient management of large volumes of tickets… Read More »

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How IT Process Automation Can Benefit Over Human Intervention

workflow automation

In the not so distant past, businesses of just about every industry held steadfastly to the belief that computers could never be as valuable as a human employee. Even when IT Process automation began to take hold of the manufacturing field, with cars being assembled by machines rather than assembly line workers, there was still belief… Read More »

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IT Process Automation Engineer wanted – 5 skills needed

IT Process Automation Engineer

Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements? Obviously, there’s a need for IT professionals with backgrounds in data center operations, systems integration, virtualization etc…. Read More »

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Workflow Of The Week: How To Automate VMware Snapshots

Automate_VMWare_Snapshot

Let’s say you’d like to create a daily task to Automate VMware snapshots on multiple VM server instances, as well as to delete old ones. Yes, you could probably use a script or powerCLI, but that would require some code writing skills as well as ongoing tweaks and modifications over time – for scheduling frequency (Windows task… Read More »

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The Crawl, Walk, Run Approach Making IT Process Automation Work for You

IT automation

There’s a common misconception about IT process automation that it’s extremely expensive, a huge pain to implement and that even after you invest a ton of money and spend months getting it up and running, it doesn’t work as promised. To the contrary, automating your IT workflows and processes doesn’t have to be costly or… Read More »

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