Workflow Of The Week: Using IT Process Automation as Your Emergency Shutdown Button

EPO for IT

As we start to get deeper into the colder months, the inevitability of snow and ice storms is fast approaching, which brings along the risk of an emergency shutdown for businesses. Here’s how IT process automation can help you. Is your data center prepared to handle such an emergency? Should the power go out, what plan do you… Read More »

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Managed service provider (MSPs) and the IT process automation race – Your success depends on winning

MSPs and the IT process Automation Race

Anyone who understands the role of a managed service provider (MSP) understands the importance of doing more with less. It’s really all about scale and common sense. The more efficient and effective your performance, the more success you’ll achieve. The problem is, achieving a high level of scalability isn’t always possible when budget is involved,… Read More »

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Why it’s So Important to Have an Incident Response Plan in Place

It's Time to automate!

We recently touched on one of the latest big security breaches, which occurred when retail giant Target failed to properly handle an incoming cyber security threat. That one costly mistake cost millions of Target customers their privacy and brought global consumer trust to an all-time low. Now, another serious security breach has occurred, hitting 200… Read More »

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Free Webinar: How to Integrate SolarWinds with ServiceNow in 5 minutes

Solarwinds integration webinar

SolarWinds and ServiceNow are respectively, two of the most popular network monitoring systems and IT service managment ticketing solutions available on the market. How to Integrate SolarWinds with ServiceNow? They’re found everywhere, and often together in the same IT department.  Smart enterprises are integrating these two platforms to create a closed-loop process which allows alerts from SolarWinds… Read More »

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Workflow of the week: How do you manage your alert notifications and escalation procedures in today complex IT?

Alert Notification

As an IT Manager, you probably get hundreds of emails a day, not to mention alert notifications and escalation from your monitoring systems, which “flood” your mailbox all day, every day. With so many incoming communications, it can be challenging and time consuming to distinguish between what is and isn’t important. This creates the inevitable risk that the moment… Read More »

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