5 Tips for Improving Your IT Automation Return on Investment (ROI)

How to Calculate the ROI of IT Process Automation Webinar

Even though  IT process automation has presented itself as a tremendous benefit for organizations of just about every shape, size and industry, there are still many decision makers that fail to recognize the value this technology can have for their own enterprises. In order to demonstrate how important automation is for the future of business, IT… Read More »

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Free Ebook: IT Process Automation Survival Guide!

IT Process Automation Survival Guide eBook

Before you go on your Thanksgiving vacation, let us help you to leave with a peace  of  mind. Download our new ebook: IT process automation survival guide! This guide will help you prepare and get started with IT automation in a systematic and practical way, by answering some of  the most common questions: How to begin… Read More »

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4 Essential steps for Successful Incident Management

Automated Incident Management

It never hurts to go back to basics. Recently, we were surprised at the confusion of some organizations about the process of incident management, so we thought – why not to put a quick incident management primer down on paper? For successful incident management, first you need a process – repeatable sequence of steps and… Read More »

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Workflow of the week- How to Automate JIRA ITIL-based and IT Service Management Processes

JIRA-Workflow

Though JIRA is “an issue and project tracker for teams building great software” (as defined by Atlasian), it is used by many IT groups to manage ITSM processes, such as incident management, change management, and problem management. One of the JIRA challenges in the context of ITSM is the efficient management of large volumes of tickets… Read More »

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How IT Process Automation Can Benefit Over Human Intervention

workflow automation

In the not so distant past, businesses of just about every industry held steadfastly to the belief that computers could never be as valuable as a human employee. Even when IT Process automation began to take hold of the manufacturing field, with cars being assembled by machines rather than assembly line workers, there was still belief… Read More »

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