IT folks know better than anyone else the overhead involved in Active Directory password reset. It’s really a non-issue if you’re dealing with 10-50 users; but quite different with hundreds or thousands of users on your network. In many cases, it’s the help desk that receives the open ticket request. Yet it’s an IT person [...]
Let’s face it. Many business processes depend on the successful manipulation of files and get stuck or fail if something goes wrong with even a single file along the way. Now, while most ‘file automation’ programs help you with simple file manipulations (moving files, deleting files, etc.), a business environment usually requires more sophistication. Here’s [...]
A nice article i would recommend you to read: IT as a Service Broker – Adopting a Hybrid Delivery Model — The “cloud era” of information technology is upon us. Connectivity is pervasive and everyone and everything is connected. Readily available, low-cost, Internet-based services providing access to new capabilities and infinite amounts of information have [...]
In this section we present best practices which address all the inefficiencies in the problem resolution/critical maintenance process, allowing you to substantially reduce Mean Time to Recovery (MTTR) in your IT organization. Some of these guidelines are easy to implement; some are more complex and require planning and supporting technology. In the next section (pg. [...]
There are five inherent inefficiencies in the way most IT organizations resolve problems and perform critical maintenance tasks. Each one of these inefficiencies causes IT staff to spend more time on problem resolution, and increases Mean Time to Recovery (MTTR). Thus, each of them also represents an opportunity for increased productivity and faster recovery. Non-expert [...]
IT operations staff spend a huge portion of their time resolving urgent problems like system downtime, performance, and network availability, or performing critical maintenance tasks. As IT environment get more virtualized and more complex, problems take longer and longer to resolve. The burden of these urgent tasks, combined with today’s tight budgets, make it difficult for IT operations to work on key initiatives that add business value.
We all face three IT Process Automation imperatives that have a major impact on business profitability: Deploying innovative services (which have increased system complexity) Maintaining service levels and improving system uptime Reducing operating costs (which have grown in parallel with the growth in IT system complexity) Given these challenges, Run Book Automation (aka IT Process [...]