‘IT Process Automation’ Archive

IT Process Automation – Which processes should you automate? May 2, 2012 No Comments

When discussing IT Process Automation (a.k.a Runbook Automation), one of the first questions (even before tools) is – which processes should you automate? Operational or Business Processes? There’s a popular distinction between business processes and operational, or data center processes. A business process may be, for example, change management, escalation, notification, etc. Operational/data center processes [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under Best practices, IT Process Automation

Enhancing SCOM 2012 with proactive IT process automation April 17, 2012 No Comments

With System Center Operations Manager 2012 (SCOM 2012) and Ayehu eyeShare you can now monitor IT systems, network and services and react to operational problems or proactively manage IT tasks better and faster than ever before. Operations Manager will help you identify and resolve problems by telling you which monitored objects are not healthy. It [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation, SCOM 2012

Want this cool Superhero T-shirt? April 3, 2012 No Comments

Visit Ayehu at Booth#130 at Microsoft Management Summit 2012 in Las Vegas Ayehu will be launching IT Process Automation Pinpoint Solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. These solutions extend Microsoft’s System Center Operations Manager (SCOM) 2012 capabilities and will be demonstrated at the Summit. We give this awesome T-shirt [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation, News
Tags: , , , , , ,

Network Operation Center (NOC) Best Practices – Part 1: Tools March 7, 2012 No Comments

Today, Network Operation Centers (NOC’s) are under a great pressure to meet their IT organization’s demands. However, many NOCs struggle to meet these demands with insufficient tools, knowledge or skills. In this 3 parts blog post series, we will provide tips on how to ensure you have the right tools, knowledge and processes in place [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under Best practices, IT Process Automation, NOC
Tags: , , ,

5 IT Process Automation (ITPA) challenges and how to overcome them February 28, 2012 2 Comments

IT Process Automation (ITPA) delivers many benefits to over-busy IT teams. Reduced human errors, faster response to mission-critical system problems, and freed-up time for other IT tasks are just some of the advantages mentioned. However, achieving these benefits isn’t always trivial. In complex IT environments – particularly when systems are virtualized or cloud based – [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation
Tags:

Active Directory password reset– empower your help desk with automation February 7, 2012 No Comments

IT folks know better than anyone else the overhead involved in Active Directory password reset. It’s really a non-issue if you’re dealing with 10-50 users; but quite different with hundreds or thousands of users on your network. In many cases, it’s the help desk that receives the open ticket request. Yet it’s an IT person [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation

How to implement file automation (without scripting) December 13, 2011 1 Comment

Let’s face it. Many business processes depend on the successful manipulation of files and get stuck or fail if something goes wrong with even a single file along the way. Now, while most ‘file automation’ programs help you with simple file manipulations (moving files, deleting files, etc.), a business environment usually requires more sophistication. Here’s [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under File automation, IT Process Automation
Tags: ,

IT as a Service Broker – Adopting a Hybrid Delivery Model August 21, 2011 No Comments

A nice article i would recommend you to read: IT as a Service Broker – Adopting a Hybrid Delivery Model — The “cloud era” of information technology is upon us. Connectivity is pervasive and everyone and everything is connected. Readily available, low-cost, Internet-based services providing access to new capabilities and infinite amounts of information have [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation

4 Ways to Cut Problem Resolution Time November 14, 2010 No Comments

In this section we present best practices which address all the inefficiencies in the problem resolution/critical maintenance process, allowing you to substantially reduce Mean Time to Recovery (MTTR) in your IT organization. Some of these guidelines are easy to implement; some are more complex and require planning and supporting technology. In the next section (pg. [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation

Why Do Problems Take So Long to Resolve? October 16, 2010 No Comments

There are five inherent inefficiencies in the way most IT organizations resolve problems and perform critical maintenance tasks. Each one of these inefficiencies causes IT staff to spend more time on problem resolution, and increases Mean Time to Recovery (MTTR). Thus, each of them also represents an opportunity for increased productivity and faster recovery. Non-expert [...]

Share and Enjoy

  • Facebook
  • Twitter
  • LinkedIn
  • Print
  • Add to favorites
  • Email
  • Reddit
  • Tumblr
  • Technorati
  • StumbleUpon
  • Posterous
  • Digg
  • Delicious
  • DZone
Filed under IT Process Automation
« Older Entries