IT process automation made easy!
Author Running a successful IT operation requires achieving as much efficiency as possible. Most organizations do this by employing multi-level Network Operation Center (NOC) personnel. But that comes at a cost. What if there was a way to accomplish the majority of the work of lower-level NOC operations without requiring the additional personnel? With IT… Read More »
Author The world of IT is fluid, and as such, is constantly evolving to meet the changing demands of the businesses and industries it serves. A recent shift has been made toward developing technology and processes that not only streamlines the operational tasks of a business, but also focuses on service and support as a… Read More »
Guest Post by Ayala Karako. Maintaining a 24/7 well-functioning Network Operation Center (NOC) is not an easy task to accomplish. To help you rise to the challenge, we have compiled a list of 5 major issues you may have run into and proposed a way to resolve them. Extremely busy shifts The NOC is usually… Read More »
Author Relying on email for critical for notification and escalation can be risky. SMS is a much more effective tool for IT Managers. As an IT Manager, you probably get hundreds of emails a day, not to mention those from your monitoring systems, which “flood” your mailbox all day, every day. With so many incoming communications,… Read More »
Author How to Increase Network Operation Center Performance While Reducing Costs In a world where outsourcing IT operations has become the norm rather than the exception, many organizations are finding it challenging to manage their network operation center performance when it is being handled offsite. The good news is you don’t have to outsource your… Read More »
