Let’s face it. Many business processes depend on the successful manipulation of files and get stuck or fail if something goes wrong with even a single file along the way. Now, while most ‘file automation’ programs help you with simple file manipulations (moving files, deleting files, etc.), a business environment usually requires more sophistication. Here’s [...]
Ayehu Adds Automation-based Enhancements for Call Center – IVR systems. Ayehu Software Technologies Provider of IT Automation Software has announced the addition of IVR (Interactive Voice Response) capabilities to its Ayehu eyeShare IT Process Automation Solution. The new solution is based on the Ayehu eyeShare Automation engine that enables users who are running Customer Service [...]
We all face three IT Process Automation imperatives that have a major impact on business profitability: Deploying innovative services (which have increased system complexity) Maintaining service levels and improving system uptime Reducing operating costs (which have grown in parallel with the growth in IT system complexity) Given these challenges, Run Book Automation (aka IT Process [...]