Dear Reader, First, I would like to thank those of you who visited us at the Microsoft Management Summit in Vegas last month. Many thanks for the great feedback you gave us on our new release of IT Process Automation pinpoint solutions, Now available for Free Evaluation Download eyeShare 4.1. In this newsletter you’ll find useful information about IT automation [...]
Visit Ayehu at Booth#130 at Microsoft Management Summit 2012 in Las Vegas Ayehu will be launching IT Process Automation Pinpoint Solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. These solutions extend Microsoft’s System Center Operations Manager (SCOM) 2012 capabilities and will be demonstrated at the Summit. We give this awesome T-shirt [...]
Today, Network Operation Centers (NOC’s) are under a great pressure to meet their IT organization’s demands. However, many NOCs struggle to meet these demands with insufficient tools, knowledge or skills. In this 3 parts blog post series, we will provide tips on how to ensure you have the right tools, knowledge and processes in place [...]
Ayehu Adds Automation-based Enhancements for Call Center – IVR systems. Ayehu Software Technologies Provider of IT Automation Software has announced the addition of IVR (Interactive Voice Response) capabilities to its Ayehu eyeShare IT Process Automation Solution. The new solution is based on the Ayehu eyeShare Automation engine that enables users who are running Customer Service [...]
We all face three IT Process Automation imperatives that have a major impact on business profitability: Deploying innovative services (which have increased system complexity) Maintaining service levels and improving system uptime Reducing operating costs (which have grown in parallel with the growth in IT system complexity) Given these challenges, Run Book Automation (aka IT Process [...]
